DELIVERY FROM CHINA
Shipping & delivery.
Updated 4 November 2026
Current website status: payment buttons run a demonstration only. No money is charged and no order is created. The trading policies below describe the terms for real orders when ordering is enabled.
Our planned dispatch origin is China. Transit estimates below begin after dispatch; preparation time is additional. All shipping charges and qualifying thresholds in this policy are in USD.
Preparation
Allow 1–3 business days for order processing. Weekends and public holidays are excluded.
Delivery plan and charges
| Destination | Estimated transit | Shipping (USD) | Free delivery threshold (USD) |
|---|---|---|---|
| United States | 7–15 business days | $9.99 | $99 |
| United Kingdom | 10–18 business days | $10.90 tracked air | $119 |
| European destinations listed below | 10–18 business days | $12.90 | $129 |
European destinations: Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Ireland, Italy, Netherlands, Norway, Poland, Portugal and Sweden. Free delivery applies only to the stated destination group when a real order reaches its listed USD order threshold. It does not remove customs or import charges. These rates are not charged by the current payment demo.
Additional planned destinations
The following planning estimates are for tracked lightweight parcels up to 0.5 kg. Exact services and charges for these destinations must be confirmed before orders are accepted; there is no free-delivery offer for these rows.
| Planned destination | Transit estimate | Budget shipping (USD) |
|---|---|---|
| Japan and South Korea | 5–12 business days | $6–10 |
| Canada | 8–18 business days | $9–15 |
| Australia and New Zealand | 7–15 business days | $8–14 |
| Singapore | 5–10 business days | $5–9 |
Tracking, customs and delays
For real shipments, dispatch confirmation will include tracking details. Tracking systems can take 3–5 business days to show updates. Transit times are estimates, not guarantees; carrier, customs, holiday and remote-area delays may extend them. Destination duties, taxes and import charges are generally payable by the recipient unless the final order terms or applicable law provide otherwise.
Missing or damaged deliveries
Contact support@soulzeno.com or +1 4487997589 promptly with the order reference and any helpful photographs. For faster investigation, report delivery damage or a lost parcel within 7 days of noticing the issue. This request does not reduce statutory rights or automatically exclude a later claim. We will review the case and arrange an appropriate replacement or refund where required.